At Chow Time, we want you to be happy with your order. Due to food safety and hygiene regulations, we cannot accept returns of food and drink products unless they arrive damaged, faulty or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Photographs of the item and packaging

We'll review the issue and work with you to resolve it as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please get in touch via our Contact Us page or by emailing us directly.