The Chow Time Guide

Who is Chow Time UK?

Chow Time is a UK-based online snack store dedicated to helping people discover exciting snacks, sweets and drinks from around the world.

How long does delivery take?

We aim to dispatch all orders within 1-2 working days. Once dispatched, most UK deliveries arrive within 2-4 working days.

How much is delivery?

Delivery costs are calculated at checkout. We also offer free UK delivery on qualifying orders.

Where do your snacks come from?

We source snacks, sweets and drinks from around the world, including Japan, South Korea, the USA and other countries known for their unique treats.

What's included in a mystery box?

Our Mystery Snack Boxes contain a hand-picked selection of snacks from around the world. Every box is designed to be a fun surprise packed with exciting treats.

Do you provide allergen information?

Yes. We do our best to provide allergen information on all product listings. However, customers with allergies should always carefully review product information before purchasing.

Are your snacks suitable for vegetarians/vegans?

Some of our products are suitable for vegetarians or vegans. Please refer to the product description for specific dietary information.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll review the issue and work towards a suitable resolution.

Can I return products?

Due to food safety and hygiene regulations, we are generally unable to accept returns on edible products unless they arrive damaged, faulty or incorrect.

Do you offer discounts?

We occasionally run promotions and special offers. Follow us on social media or subscribe to our newsletter to stay informed.